Shipping & Delivery

We ship orders daily from our warehouse; but please allow up to 5 business days from the date the order was placed to be shipped, in case an order has a product that needs to be printed on demand. Please allow extra time during the winter holidays. Once your order ships via the method of shipping you pay for at the time of placing your order, please allow for that delivery time. Please note that there have been delays and tracking issues nationwide with USPS and unfortunately we have no control once the package leaves our facility so we cannot guarantee delivery times. We do not ship on weekends or holidays, and those days do not count against the 5 business day time frame.We base our shipping charges on the weight of your order. To make sure you receive the fewest shipments possible, we'll do our best to ship everything to you at once. If we need to send you more than one shipment, we'll only charge you once for the charges that apply to the total value of your order. For all methods of delivery, we recommend that someone be available to accept the package. We strongly suggest adding Route insurance at checkout to protect your package against loss, theft and damage, as we have no control of and cannot be responsible or issue refunds or replacements for the delivery process. This option also makes shipping 100% carbon neutral, visit route.com/sustainability to learn more.

Orders placed after 10:00 a.m. EST (Monday-Friday, excluding federal holidays and holidays within the United States) will not be processed until the following business day. 

  *Please note USPS has been experiencing longer than normal delivery times.

• US Domestic orders ship by default through USPS as we have negotiated the best rates. 

• All orders with PO/APO/FPO addresses can only be shipped via USPS.

INTERNATIONAL SHIPPING (Including Canada)

International Shipping Options: Shipping costs for international orders vary based on the contents of your order and the country to which the order is being shipped. To calculate your online shipping charge, please add all desired items to your online shopping cart and proceed to checkout. You do not enter any credit card information until the shipping method and cost has been selected.

Please be aware that all orders shipping outside of the United States, no matter which shipping option is used, may be subject to additional duties, import taxes, or brokerage or customs fees upon delivery. These fees are calculated by your local government customs officials and we cannot estimate them prior to shipment. While we take steps to minimize or eliminate the cost of importing for our customers, we are required by law to provide accurate information to customs officials. Marking an order as a 'Gift' will not prevent fees from being charged.

Delays in customs are becoming increasingly common. Final delivery may take longer to some international destinations due to border restrictions and potential holds at customs. Unfortunately, we cannot control or prevent this type of delay. Please be sure to include a local telephone number and email where you can be reached when placing your order. We recommend checking with your local customs authorities in advance of ordering to determine your country's specific import requirements.

Basic International Shipping Information:

• International orders ship via USPS Expedited and USPS International Priority. Unfortunately, via USPS we are not provided signature delivery so we cannot guarantee delivery.

Check Your Order Status

We automatically send a confirmation email and tracking email; if you do not see these emails please check your spam folder for emails from csr@dreamermedia.com. If you would like to review or change something about the order you placed before it enters processing, please email csr@dreamermedia.com with your ORDER NUMBER. Please note that we are unable to cancel, change or add items to an order once it has reached the fulfillment stage. Business hours are M-F 9am to 5pm CST, please allow at least 24 hours for replies.